Accidental Protection

These terms govern the REPLACE365 Accidental Damage Replacement Plan, referred to as "REPLACE365" or the "Plan". The Plan is provided directly by urbanomics Official Store ("urbanomics", "we", "us" or "our") for eligible products sold directly through urbanomics.sg. By purchasing REPLACE365 you confirm that you have read and accepted these Terms.

• The product listing must display REPLACE365 as an available option.
• Current available product for REPLACE365 Accidental Protection: URBAN SNAP Magnetic Coin Wallet V2.
• The Plan must be purchased in the same order as the Eligible Product, unless urbanomics expressly offers a written post-purchase enrolment window.
• The Eligible Product must be new and purchased directly from urbanomics.sg.
• The order and any Replacement must be delivered to a Singapore address.
• The product must be for personal or household use, not resale stock or commercial rental inventory.

Accident. A sudden, unforeseen and unintentional event that causes physical damage to the Eligible Product.

Covered Accidental Damage. Any physical damage directly caused by an Accident during the Coverage Period, unless the event falls within a stated exclusion.

Coverage Period. The 365-day period beginning on the recorded delivery date.

Eligible Product. The specific urbanomics product linked to REPLACE365 in the same order and identified in the order confirmation.

Plan Fee. The one-time price displayed for REPLACE365 before checkout and recorded in the order confirmation.

Replacement. One replacement product supplied after urbanomics approves a valid claim under these Terms.

If an Accident physically damages the Eligible Product during the Coverage Period, the damage is covered unless a stated exclusion applies. Examples include accidental tears, punctures, cuts or slices; damage from an accidental drop, impact or crushing event; broken buckles, clips, fasteners, magnets or other hardware; a zipper, closure or pull damaged by an accidental snag or impact; accidental liquid or chemical exposure that physically damages the product; accidental heat exposure that physically damages the product; accidental damage caused by a pet or another person; and other sudden, unforeseen and unintentional physical damage.

These examples are illustrative, not exhaustive. A genuine accidental-damage claim is not excluded merely because the exact Accident is unusual or is not specifically listed. A genuine accidental scratch, scuff, stain or dent caused by a specific Accident is not automatically excluded for being cosmetic. Gradual cosmetic wear from ordinary use remains excluded.

REPLACE365 provides one approved Replacement during the Coverage Period. Once that Replacement is issued, the Plan has been fully used and ends.

• Loss or disappearance, where the Eligible Product cannot be located or produced.
• Theft, including suspected or confirmed theft.
• Deliberate damage, intentionally caused to damage the product or obtain a Replacement.
• Pre-existing damage that occurred before the Coverage Period began.
• Gradual wear: ordinary ageing, abrasion, fading, stretching, pilling or deterioration over time rather than from a specific Accident.
• Manufacturing defects, assessed separately under UrbanProtec+ and applicable Singapore consumer law.
• Damage to contents: phones, tablets, cards, cash, keys, cameras or other items stored in or attached to the Eligible Product.
• Consequential loss: data, income, opportunity, travel costs or other indirect losses.
• A second accidental-damage claim. Each Plan includes one Replacement only.

Coverage begins on the recorded delivery date and continues for 365 days, ending at 11:59 p.m. Singapore time on the final day. If tracking is unavailable, urbanomics may use the fulfilment date plus the normal delivery period to set a reasonable start date.

An Accident on the final day remains eligible, provided it occurred before the Coverage Period expired and the claim is submitted within five calendar days after the Accident. That claim may be submitted after the Coverage Period has ended. This does not extend coverage to an Accident occurring after expiry.

The Plan ends earlier if a Replacement is issued, the Plan is cancelled and refunded, the underlying purchase is fully refunded, or a dishonest claim is knowingly submitted.

All claims must be submitted through the claim form at urbanomics.sg/pages/warranty-claims, using the subject REPLACE365 Claim, Order [your order number]. Provide:

• Your urbanomics order number.
• The Eligible Product name.
• The date and brief circumstances of the Accident.
• Clear photographs of the whole product and the damaged area.
• A short video where reasonably requested.
• Your contact details.

A claim must be submitted within five calendar days after the Accident. Claims submitted later are invalid under REPLACE365, except where a later submission must be accepted under applicable law.

Every claim requires the damaged Eligible Product to be returned for verification. urbanomics arranges and bears the reasonable standard return-shipping cost from a Singapore address. A claim is invalid if the damaged product is not returned in accordance with the instructions provided, and no Replacement is issued without it.

Any approved Replacement is sent to the Singapore delivery address on the original order. If that address can no longer receive deliveries, contact urbanomics before the Replacement is dispatched. urbanomics aims to provide an initial response within three business days of receiving the required information. Incomplete or complex claims may take longer.

For an approved claim, urbanomics provides, in order of preference:

1. The same product and variant, where reasonably available.
2. The same product in another available colour or comparable variant.
3. If the Eligible Product is permanently discontinued or no longer in production, the next logical generation of the product or a higher-tier configuration selected by urbanomics, at no additional charge.

The Replacement supplied will be new. REPLACE365 does not provide cash compensation, cash refunds or store credit as a claim remedy. If the same Eligible Product is temporarily sold out, urbanomics may fulfil the Replacement once stock becomes available.

The original Plan ends on the date the Replacement is issued. The Replacement does not automatically receive a new accidental damage plan. A new plan may be purchased where offered.

The Plan Fee is the one-time amount displayed when REPLACE365 is purchased. There is no claim fee, excess, deductible or replacement service fee for an approved claim. Standard Replacement delivery to the Singapore address on the original order is included. A charge may apply only if you voluntarily request an upgraded, expedited or otherwise non-standard delivery method after approval.

If the Eligible Product order is cancelled before fulfilment, the Plan is cancelled and refunded. If urbanomics accepts the Eligible Product for a full return under the applicable return policy and no claim has been approved or fulfilled, the Plan is also cancelled and refunded.

Once the Eligible Product has been delivered and retained, the Plan Fee is non-refundable, except where a refund is required by applicable law. The Plan Fee is not refundable after an approved Replacement has been issued. Nothing here limits a refund or remedy required by applicable Singapore law.

REPLACE365 covers accidental physical damage. It is separate from UrbanProtec+ manufacturing-defect coverage. If the information supplied indicates a possible defect in materials, workmanship or conformity with the sales contract, urbanomics assesses it through the appropriate defect or consumer-remedy process. A valid defect claim does not use your one REPLACE365 replacement.

urbanomics may collect, use and disclose information reasonably required to administer the Plan, verify a claim, prevent fraud, arrange logistics, provide a Replacement and maintain records: name and contact details; order, payment and delivery information; product identifiers and claim history; photographs, video and descriptions supplied with a claim; and communications relating to the Plan.

Personal data is handled under our Privacy Policy and applicable Singapore data-protection law.

Information supplied must be complete and accurate to the best of your knowledge. urbanomics may reject a claim, cancel the Plan without refund, recover a Replacement or take other lawful action where credible evidence shows that the damage was deliberate or staged; material information was knowingly falsified or concealed; the same incident was used to obtain more than one remedy; the item was lost or stolen rather than accidentally damaged; or the claimant has no authority to claim for the covered order.

An unusual claim will not be rejected solely because it is unusual. Reasonable follow-up questions may be asked before a decision.

REPLACE365 provides the specific Replacement benefit described in these Terms. To the maximum extent permitted by law it does not cover property stored in or attached to the Eligible Product; loss of data, income, opportunity or use; travel, transport or substitute-product expenses; or indirect, incidental or consequential loss arising from an Accident. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

urbanomics may update these terms for future purchases. A later version will not retroactively reduce coverage already purchased under an earlier version. The version number and effective date recorded or supplied at purchase determine the Terms applying to your Plan.

These Terms are governed by Singapore law, and the parties submit to the jurisdiction of the Singapore courts, without limiting any right to use an applicable consumer dispute-resolution process or tribunal. If a provision is invalid or unenforceable, the remaining provisions continue to the extent permitted by law. A failure to enforce a provision once does not waive it later.

No. No claim fee, excess, deductible or delivery charge on an approved Singapore claim.

No. It covers accidental damage to a product you still have, and the damaged product must come back to us.

Yes, where a sudden accident caused the damage. Gradual wear from ordinary use is not covered.

If it is temporarily sold out we replace it once stock arrives. If it is discontinued we supply the next generation or a higher-tier version, at no extra charge to you.

One item. A plan is added for each covered item in your order, so a two-pack carries two plans and each is good for one replacement.