Warranty Policy

Two guarantees back every purchase. Read before you buy. By purchasing from urbanomics you confirm these terms have been read and understood.

Every claim requires the warranty card that comes inside your box.

Change of mind

15-Day Money Back Guarantee

15 days from delivery to decide. If the item isn't right, return it for a full refund less taxes. Singapore orders only.

See conditions
Manufacturing defects

UrbanProtec+ Lifetime Warranty

Every product warranted to the original owner against defects in materials and workmanship. Repaired or replaced free, at our discretion.

What's covered

Who's covered

Coverage travels with the original owner and the proof that the item is genuinely yours.

Where it applies

  • Purchases from our official site
  • Bought in person from us
  • Order number or proof of purchase on hand

Who it stays with

  • The original owner
  • The recipient, if the item was a gift
  • Not transferable to a second-hand buyer
  • The warranty card from your box is required for every claim
Singapore orders only

15-Day Money Back Guarantee

15 days from delivery to decide. If the item isn't right, return it for a full refund less taxes.

Conditions for a refund

  • Available for Singapore orders only
  • Request within 15 days of date of delivery
  • Item must be unused and in its original condition
  • Seal intact, with packaging, tags, and accessories included
  • Proof of purchase provided

How to start a refund

  1. 1

    Request a return

    Fill out the contact form below with your order number and reason for return.

  2. 2

    We confirm eligibility

    We check your request and send the return details.

  3. 3

    Send it back

    Pack the item as it arrived and ship it to us.

  4. 4

    Refund issued

    We refund once the item reaches us and passes inspection.

UrbanProtec+ Lifetime Warranty

We build our products for the long run. If yours falls short of that, reach out. A qualifying defect is repaired at no cost, or given a free replacement, at our discretion.

Covered

  • Zippers that fail
  • Seams that come apart
  • Hardware, buckles, and clasps that break
  • Material faults that affect the intended function of the product

Not covered

  • Everyday wear: fading, minor rips, scuffs, and abrasions
  • Accidental damage, misuse, or improper care
  • Damage from repairs or alterations by third parties
  • Cosmetic marks that do not affect primary function

Making a warranty claim

Four steps, in order.

  1. 1

    Submit your claim

    Fill out the contact form below with your order number and reason for the claim.

  2. 2

    We review

    We confirm your claim and send return details.

  3. 3

    Send it back

    Ship the product to us so we can take a closer look.

  4. 4

    Resolution

    We inspect, then repair or replace at our discretion.

If the product is no longer in production, we offer the closest match.

Shipping costs

The customer is responsible for all relevant shipping costs. We cover shipping for sending the repaired or replaced product back to you.

For 1:1 exchanges we highly recommend visiting us in person so you can check the replacement before taking it home. If an in-person visit isn't possible, shipping for the exchange is borne by the customer.

Turnaround time

2 to 4 weeks

From the day we receive your product to the day it returns to you. Peak periods may run longer, and we'll let you know if yours does.

Disclaimer

The UrbanProtec+ Lifetime Warranty replaces any warranty or claim made before it, spoken or written. urbanomics will not be liable for consequential or incidental losses. For any question on a claim or return, use the contact form below.

Get in touch

For refunds, warranty claims, or any other question. Include your order number if you have one, it speeds things up.