Warranty
Policy
Two guarantees back every purchase. Read before you buy. By purchasing from urbanomics you confirm these terms have been read and understood. Every claim requires the warranty card that comes inside your box.
15-Day Money Back Guarantee.
UrbanProtec+ Lifetime Warranty.
Who's covered
Coverage travels with the original owner and the proof that the item is genuinely yours.
Where it applies
- Purchases from our official site
- Bought in person from us
- Order number or proof of purchase on hand
Who it stays with
- The original owner
- The recipient, if the item was a gift
- Not transferable to a second-hand buyer
- The warranty card from your box is required for every claim
15-Day Money Back Guarantee
15 days from delivery to decide. If the item isn't right, return it for a full refund less taxes.
Conditions for a refund
- Available for Singapore orders only
- Request within 15 days of date of delivery
- Item must be unused and in its original condition
- Void Seal Intact, with packaging, tags, and accessories included
- Proof of purchase provided
How to start a refund
- 1Request a returnFill out the contact form below with your order number and reason for return.
- 2We confirm eligibilityWe check your request and send the return details.
- 3Send it backPack the item as it arrived and ship it to us.
- 4Refund issuedWe refund once the item reaches us and passes inspection.
UrbanProtec+ Lifetime Warranty
We build our products for the long run. If yours falls short of that, reach out. A qualifying defect is repaired at no cost, or given a free replacement, at our discretion.
Covered
- Zippers that fail
- Seams that come apart
- Hardware, buckles, and clasps that break
- Material faults that affect the intended function of the product
Not covered
- Everyday wear: fading, minor rips, scuffs, and abrasions
- Colour fading and fabric breaking down over time
- Intentional cuts
- Accidental damage, misuse, or improper care
- Damage from repairs or alterations by third parties
- Cosmetic marks that do not affect primary function
View full warranty terms
Stop using it once you spot a defect
Stop using the product as soon as you notice a defect. Continued use makes the damage worse, and a claim may be rejected if the product shows use after the defect appeared.
Verified purchases only
Products received free of charge are not covered. This includes items sent by mistake, such as duplicate shipments or platform delivery errors.
We may ask for proof of purchase, such as your order ID or payment record, before processing a claim. Claims that don't meet these terms may be declined.
Making a warranty claim
Four steps, in order.
- 1Submit your claimFill out the contact form below with your order number and reason for the claim.
- 2We reviewWe confirm your claim and send return details.
- 3Send it backShip the product to us so we can take a closer look.
- 4ResolutionWe inspect, then repair or replace at our discretion.
Shipping and turnaround
Shipping costs
The customer is responsible for all relevant shipping costs. We cover shipping for sending the repaired or replaced product back to you. For warranty exchanges we highly recommend visiting us in person so you can check the replacement before taking it home. If an in-person visit isn't possible, shipping for the exchange is borne by the customer.
Turnaround time
2 to 4 weeks
From the day we receive your product to the day it returns to you. Peak periods may run longer, and we'll let you know if yours does.
Same model only.
A warranty exchange replaces your defective unit with a new unit of the same model. It cannot be swapped for a different model or a different product.
If that model is out of stock or discontinued, we'll offer a comparable alternative of our choosing. Switching to a different model or paying a top-up to upgrade isn't possible.
Disclaimer
The UrbanProtec+ Lifetime Warranty replaces any warranty or claim made before it, spoken or written. urbanomics will not be liable for consequential or incidental losses. For any question on a claim or return, use the contact form below.
Get in touch
For refunds, warranty claims, or any other question. Include your order number if you have one, it speeds things up.
